Your privacy matters to GoExch9. This policy explains exactly what data goexch9.com collects, how 256-bit encryption protects it, and the rights you hold under India's Digital Personal Data Protection (DPDP) Act — in plain language, no legal jargon.
Last Updated: June 12, 2026 256-bit SSL Encryption We Never Sell Your Data
What We Collect
Personal info, account details, transaction data & usage analytics
Access, correct, delete or export your personal data anytime
You Share
Only what's needed for your ID
We Encrypt
256-bit SSL in transit & at rest
We Store
Access-controlled secure servers
We Delete
After legal retention period ends
01 Introduction
Welcome to GoExch9, India's most trusted peer-to-peer sports trading exchange. This Privacy Policy explains how we ("we," "us," or "our") collect, use, disclose, and safeguard your personal information when you visit goexch9.com, use our mobile-optimised platform, or access any of our services (collectively, the "Services").
By using our Services, you consent to the data practices described in this policy. If you do not agree with our practices, please do not use our Services. New users should also read our Terms & Conditions and AML & KYC Policy before creating a new ID.
Our Commitment: We adhere to industry best practices and applicable Indian data protection laws, including the Digital Personal Data Protection (DPDP) Act, 2023.
02 Information We Collect
We collect various types of information to provide and improve our Services:
2.1 Information You Provide
Data Type
Examples
Purpose
Identity Data
Full name, date of birth, gender, photo
Account creation, verification
Contact Data
Phone number, WhatsApp number
Communication, support
Financial Data
Bank details, UPI ID, payment history
Transactions, withdrawals
Verification Data
Aadhaar, PAN, passport, utility bills
KYC compliance
Account Data
Username, password, preferences
Account security, personalisation
2.2 Information Collected Automatically
Device Information: Device type, operating system, browser type when accessing our platform
Usage Data: Pages visited, features used, trading history, session duration
Location Data: IP address, approximate geographic location when using our services
Log Data: Access times, error logs, referral URLs
2.3 Information from Third Parties
Identity verification services for account verification
Payment processors for transactions
Fraud prevention services protecting users
Marketing partners (with your consent for promotions)
03 How We Use Your Information
We use the information we collect for the following purposes:
3.1 Service Delivery
Create and manage your account
Process trades, deposits, and withdrawals
Provide customer support and respond to inquiries
Send transactional notifications about your account
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy:
Data Category
Retention Period
Reason
Account Information
Duration of account + 5 years
Regulatory compliance
Transaction Records
7 years
Legal & tax requirements
KYC Documents
5 years after account closure
AML regulations
Communication Logs
3 years
Dispute resolution
Marketing Preferences
Until consent withdrawn
Your choice
After the retention period, data is securely deleted or anonymised for statistical purposes.
08 Your Privacy Rights (DPDP Act)
Under India's DPDP Act, you have the following rights regarding your personal information:
Right to Access
Request a copy of all personal data we hold about you.
Right to Rectification
Correct any inaccurate information in your account.
Right to Erasure
Request deletion of your data (subject to legal obligations).
Right to Restrict
Limit how we process your data in certain circumstances.
Right to Portability
Receive your data in a structured, machine-readable format.
Right to Object
Object to processing for marketing or legitimate interests.
Automated Decisions
Not be subject to decisions based solely on automated processing.
Withdraw Consent
Withdraw consent for processing at any time.
How to Request Data Deletion
1
Message Privacy Team
WhatsApp with "Data Deletion Request" + your username
2
Verify Identity
Quick check so only YOU can delete your data
3
Confirmed in 30 Days
Data erased (except legally required records)
09 Children's Privacy
Our Services are strictly for individuals aged 18 years or older. We do not knowingly collect personal information from anyone under 18.
Under 18? If you are under 18, you are not permitted to use our Services. If we discover that we have inadvertently collected information from a minor, we will delete it immediately. See our Responsible Gaming policy for age-verification details.
If you believe a child has provided us with personal information, please contact us immediately so we can take appropriate action.
10 International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than India.
When we transfer data internationally, we ensure appropriate safeguards are in place:
Standard contractual clauses approved by regulatory authorities
Data processing agreements with all third parties
Encryption during transmission and storage
Compliance with applicable data protection frameworks
11 Changes to Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
We will notify you of material changes via WhatsApp or a prominent notice on our website
The "Last Updated" date at the top indicates when the policy was last revised
Continued use of our Services after changes constitutes acceptance
Previous versions are available upon request
We encourage you to review this policy periodically to stay informed about how we protect your information.
12 Is GoExch9 Safe? App & Platform Security
"Is GoExch9 real or fake?" — ye sawaal har naya user poochta hai, aur poochna bhi chahiye. Here's the transparent answer: GoExch9 has operated since 2021, serves 50,000+ verified Indian users, publishes a full AML & KYC policy, and posts daily withdrawal proofs on our official Telegram proof channel. Fake platforms hide their policies — we publish ours.
GoExch9 App Download — Important Safety Note
Searching for "goexch9 app download APK"? Ruk jao — GoExch9 ka koi official APK nahi hai, aur iski zaroorat bhi nahi. The goexch9.com site is fully mobile-optimised and runs app-style in Chrome, Safari or any browser — same speed, same features, zero storage used. Third-party APK files claiming to be the "GoExch9 app" are not made by us and may contain malware that steals your login credentials or UPI details.
Official access: only via goexch9.com in your browser — bookmark it
Never download APKs from Telegram forwards, third-party sites or "agents"
Never share your password — our team never asks for it
Mobile Users: Add goexch9.com to your home screen from your browser menu — it works exactly like an app, with none of the APK risks.
13 Privacy & Safety FAQs
Is GoExch9 safe and real?
Yes. GoExch9 is a real peer-to-peer trading exchange operating since 2021 with 50,000+ verified users, 256-bit SSL encryption, a published AML & KYC policy, and daily payment proofs on its official Telegram channel. Always access it via the official site to avoid fake mirror sites.
Is the GoExch9 app download APK safe?
GoExch9 does not require any APK download — the official goexch9.com site is fully mobile-optimised and works app-style in any browser. Avoid third-party APK files claiming to be the GoExch9 app, as they may contain malware or steal credentials.
What data does GoExch9 collect?
Identity data (name, date of birth), contact data (phone), financial data (UPI details, transaction history), KYC documents, and automatic usage data like device type and IP address. Full details are in Section 2 above.
Does GoExch9 sell my personal data?
No. GoExch9 never sells personal information. Data is shared only with essential service providers (payment processors, KYC verification, hosting) under strict contracts, or when required by Indian law.
How do I delete my GoExch9 account data?
Message the privacy team on WhatsApp with a "Data Deletion Request" and your username. After identity verification, data is erased within 30 days, except records Indian law requires to be retained (like KYC and transaction records).
AK
Reviewed by Akash
Live Gaming Expert & Platform Security Analyst
Akash specialises in platform security, data-protection compliance and DPDP Act frameworks for Indian gaming exchanges. He has audited privacy practices across 20+ platforms and his safety guides are followed by thousands of Indian players. Read more at his author profile. Page last reviewed: June 12, 2026.
Questions About Your Privacy?
Our dedicated privacy team responds within 48 hours — data requests, deletion, corrections, anything. Available 24/7 on WhatsApp.
